Have questions about the City of Cedartown's water service? You've landed on the right page.

Check out a list of frequently asked questions below. Click on the on/off toggle icon that appears to the left side of your screen to reveal the answer.

If you can't find what you're looking for here, please give our friendly customer service staff a call, Monday through Friday, 8:30 a.m. until 5 p.m., at 770-748-3220.

If you have never had City of Cedartown water service, you must first fill out an application. The application can be accessed here on our website or you may have an application faxed or mailed to you to by calling our customer service department, Monday through Friday, from 8:30 a.m. to 5 770-748- 3220. You may also apply for service in person from 8:30 a.m. to 5:00 p.m. at City Hall, located at 201 East Avenue.

All applicable fees and deposits must be paid prior to service connection. Be sure to include a copy of a valid, legal ID and a copy of your business license (commercial accounts only) when submitting the completed application.

In order to transfer service, you must currently have a water account with us in your name. A $15 transfer fee will apply.

All current account balances must be paid in full before the transfer can be completed. You may transfer service in person, Monday through Friday, 8:30 a.m. through 5 p.m., at City Hall, 201 East Avenue.

Water connection is next day service, with the exception of the day before a city-observed holiday. In that case, same-day service is provided for applications completed by 3 p.m.

There is a $100 deposit for owners and $150 deposit for tenants, which includes a $50 non-refundable fee.

A deposit is required before service is connected for tenants and owners. A deposit is not required for temporary service (9 days or less).

Yes. When an account is closed, the deposit will be applied to the final bill and any remaining balance will be refunded to the customer.

Click on the link here to access the current water and sewer rates.

You can close your account in one of the following ways:

Call customer service at 770-748-3220 and verify the last four digits of your Social Security number.

Requests can be made in person, at the water department, 201 East Avenue, Monday through Friday, 8:30 a.m. to 5 p.m.

Water disconnection is next-day service.

Bills are due by the 10th of every month. A late fee of 10-percent of the total bill will be added to an account if the payment is late. 

A water bill is delinquent if full payment is not received within 14 (fourteen) days of the due date. A delinquent payment fee will be added to the customer’s delinquent account on the 25th day of the month. Delinquent cut-off for all utilities shall be on or about the 25th day of the month.

Unfortunately, this is not an option. Each account is assigned the same billing cycle. Bills are due on the 10th day of every month.

Cash, check, cashier’s check, money order and Visa/MasterCard/Discover/American Express are accepted in person.

Checks can be made out to: City of Cedartown and mailed to: 201 East Avenue, Cedartown, GA 30125.

Visa, MasterCard, Discover, and American Express are accepted over the phone and through our website.

Yes. You can make a payment over the phone by calling customer service at 770-748-3220, Monday through Friday, 8:30 a.m. until 5 p.m.

Yes. You can make a payment online at 24 hours a day, seven days a week. If you pay online, a $1.25 surcharge is applied to your bill. 

To make a payment online on your account for the first time, the system will ask you for the last amount paid and your account number, This enables you to view your usage and payment history and make payments on your account.

“Usage” refers to how much water you and your household have used for the month. This is reflected on your bill under the USAGE column.

We measure water consumption (usage) in CCFs, which stands for one hundred cubic feet. There are 748 gallons of water per one hundred cubic feet.  If your household consumes the local average of 5,250 gallons of water per month, your usage is calculated at 700 cubic feet. [5,250 divided by 748 equals 7]. Using this example, your bill would show “7” under the usage column.

There are many causes of a high(er) water bill. There may be more days included in the billing period than in previous months; consumption may have increased due to outdoor watering or an increase in the home’s number of occupants; or you may have a leak.

Faulty toilets are a common cause of leaks. To check for a leak in your toilet, place food coloring or leak tablets into the back of the toilet (pour it into the tank, not into the bowl).  Do not flush.  If color appears in the bowl within 30 minutes, you may have a leak. (Once you flush color will enter the bowl). 
If you suspect that you may have a leak and are unable to locate it or repair it yourself, please contact a plumber.

Check out useful information on how to detect a leak in your home by clicking here. 

Residents are responsible for all leaks from the meter to the home and inside of the home.

The City of Cedartown is responsible for leaks on the street side of the water meter and in the meter pit.

Yes. Information regarding leak protection can be found here.

Please call the City of Cedartown water department at 770-748-3220.

Please contact our public works shop at 770-748-4074 or the water department at 770-748-3220.